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Privacy policy

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Woodpecker Wood Community Interest Company (CIC) is committed to protecting your personal information and respecting your privacy. This notice explains what data we collect, how we use it, and your rights.

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1. Who We Are

Woodpecker Wood Community Interest Company (CIC)
Registered in England & Wales as a Community Interest Company.
Company number: 10085277
Registered address:   Woodpecker Court, Wigmore Lane, Eythorne, Dover, Kent, CT15 4BF

 

We are the data controller, which means we decide how your information is used.

 

2. What Personal Data We Collect

We may collect the following information depending on how you interact with us:

When you use our website

  • IP address

  • Cookies (if applicable)

  • Pages viewed and interactions

When you book or attend our community events

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely by third‑party providers)

  • Accessibility or support requirements (only if you choose to share them)

When you contact us

  • Name

  • Contact details

  • Information you voluntarily share with us

 

3. Why We Collect Your Data (Lawful Basis)

We process your data under the following lawful bases:

Contract

To:

  • Manage event bookings

  • Confirm attendance

  • Provide services you have requested

Legitimate Interests

To:

  • Improve our services

  • Keep our community informed

  • Ensure the safety and accessibility of our events

Consent

When:

  • You join our mailing list

  • You provide optional information (e.g., accessibility needs)

 

You can withdraw consent at any time.

 

Legal Obligation

As a CIC, we must operate transparently and maintain proper records for regulatory purposes.

 

4. How We Use Your Data

We use your information to:

  • Process event bookings and payments

  • Communicate event updates or changes

  • Provide accessibility adjustments where requested

  • Improve our website and community services

  • Keep records required for CIC governance

 

We never sell your data.

 

5. How We Store Your Data

Your data is stored securely on password‑protected systems.
We keep personal data only for as long as necessary for:

  • Event administration

  • Legal and financial record‑keeping

  • CIC reporting obligations

 

After this period, your data is securely deleted.

 

6. Sharing Your Data

We only share your data when necessary, such as with:

  • Payment processors (e.g., Stripe, PayPal)

  • Event partners or venues only when essential for safety or accessibility

  • IT service providers supporting our website and bookings

 

All partners must keep your data secure and follow UK GDPR. We do not transfer your data outside the UK unless appropriate safeguards are in place.

 

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Make a complaint to the Information Commissioner’s Office (ICO)

 

8. Contact Us

If you have any questions about this privacy notice or want to exercise your rights, please contact:

 

Email: info@woodpeckerwoodcic.co.uk
Phone: 01304 830958

 

9. Updates to This Notice

We may update this privacy notice from time to time. The latest version will always be available on our website.

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